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We know you have many questions about our shipping and making payment online. Below we have answered the most commonly asked questions.

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We deliver to all towns and cities in South Africa. On request, we may deliver to an international address if a special arrangement is made with us.

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Standard Delivery is FREE for orders totaling R600 or more. Orders below R600 are charged at R100.
You will receive your parcel within 3-5 working days. Unless you live in an outlying area, most orders are delivered by 2 days.

We may use the SWE for your delivery should our courier not be able to reach you

‘Rush my order’ delivery is R150 to all major cities.

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With Standard delivery You will receive your parcel within 3-5 working days. Unless you live in an outlying area, on average most orders are delivered within 3 days. You will receive an SMS with a tracking number from our courier, The Courier Guy, or SWE should we use them.
With ‘Rush my order’ delivery, you will receive your order between 24 and 48 hours.

[/accordion-item] [accordion-item title=”Can I change my delivery address after I have ordered?”]

It’s possible but very unlikely to change your delivery address after confirming your order, so please always double check that your address details are correct at checkout. We try to send out orders within a few hours of the order being made so that the packages reach you on time.

To change your delivery address permanently for future orders, you can update your Address Book under your Account profile.

[/accordion-item] [accordion-item title=”Can I choose a specific time or day for my delivery?”]

Leave a special note when you order as to when you would like to receive delivery. We will do our best to meet your requests. If we are unable to do so, we will contact you to make an alternate arrangement that works for you and for us.

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Delivery will be made to the address you have specified when checking it. This may be your home or work address. TCG/SWE will deliver to your door.

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You can make payment via by the following methods:
Credit or Debit Card – payments are securely processed by PayGate.
Bank Transfer – you will receive an invoice by email with our bank details and we will dispatch your order as soon as we receive confirmation of payment.

[/accordion-item] [accordion-item title=”What do I do if I receive goods damaged or broken in transit?”]

Your package will leave our premises in good condition. However, goods may be damaged in transit. If you find that any of your supplement bottles or tubs has been opened, tampered with or broken, please contact us immediately on 0723104009 or e-mail orders@optimumwellness.co.za to discuss a replacement on your order.

[/accordion-item] [accordion-item title=”I am having trouble paying online, what else can I do?”]

You can place your order online and choose the Direct Deposit payment option. You will be e-mailed an invoice with our banking details.
Please make payment using your invoice number as reference so that we can easily track your payment. You can send proof of payment to accounts@optimumwellness.co.za
The sooner you make payment, the sooner we can send off your parcel.
Payments made later than 5 working days of your order may result on you not qualifying for extra gifts or supplements as mentioned within the time the special was run.

[/accordion-item] [accordion-item title=”I am scared to shop online. Is it safe?”]

There is no need to be concerned about using your credit card online. It’s very safe. The payment gateway we use is called PayGate. PayGate has a watertight level of security and operates behind an SSL (secure socket layer) Certificate. All your details entered on the payment page are encrypted and cannot be seen by anyone.

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Customer Service

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free shipping

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money back

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