Terms & Conditions


1. Detailed description of goods and/or services
Optimum Wellness Online is a business in the wellness industry that provides natural health products to its clients.

2. Delivery policy
Subject to availability and receipt of payment, requests will be processed within 2 days and delivery confirmed by invoice number and dispatched by Dawn Wing.

3. Export Restriction
The offering on this website is available to South African clients only.

4. Return and Refunds policy
The provision of goods and services by Optimum Wellness is subject to availability. In cases of unavailability, Optimum Wellness will not entertain any refunds on any products. Damaged goods will be replaced and delivered free to the customer

5. Customer Privacy policies
Optimum Wellness Online shall take all reasonable steps to protect the personal information of users. For the purpose of this clause, “personal information” shall be defined as detailed in the Promotion of Access to Information Act 2 of 2000 (PAIA). The PAIA may be downloaded from: http://www.polity.org.za/attachment.php?aa_id=3569 .

6. Payment options accepted
Payment may be made via Visa and MasterCard.

7. Card acquiring and security
Card transactions will be acquired for Optimum Wellness Online via PayGate (Pty) Ltd who are the approved payment gateway for all South African Acquiring Banks. PayGate uses the strictest form of encryption, namely Secure Socket Layer 3 (SSL3) and no Card details are stored on the website. Users may go to www.paygate.co.za to view their security certificate and security policy.

8. Customer details separate from card details
Customer details will be stored by Optimum Wellness Online separately from card details which are entered by the client on PayGate’s secure site. For more detail on PayGate refer to www.paygate.co.za.

9. Merchant Outlet country and transaction currency
The merchant outlet country at the time of presenting payment options to the cardholder is South Africa. Transaction currency is South African Rand (ZAR).

10. Responsibility
Optimum Wellness Online takes responsibility for all aspects relating to the transaction including sale of goods and services sold on this website, customer service and support, dispute resolution and delivery of goods.

11. Country of domicile
This website is governed by the laws of South Africa and Optimum Wellness chooses as its domicilium citandi et executandi for all purposes under this agreement, whether in respect of court process, notice, or other documents or communication of whatsoever nature,501 KINGSFORD, DURBAN, 87 MARGARET MNCADI AVENUE, DURBAN, 4001.

12. Variation
Optimum Wellness Online may, in its sole discretion, change this agreement or any part thereof at any time without notice.

13. Company information
This website is run by Optimum Wellness Online based in South Africa trading as Optimum Wellness and with registration number 2016 / 544636 / 07 and Noori Siddiqui (Director), Imraan Ismail (Managing director).

14. Optimum Wellness Online contact details
Company Physical Address: 501 KINGSFORD, DURBAN, 87 MARGARET MNCADI AVENUE, DURBAN, 4001
Email: info@optimumwellness.co.za Telephone: +2731 301 6905 Cell: +2772 310 4009